Service Providers

SITEL is a 39,000 people strong global leader in providing customer contact center solutions for the world's leading organizations. SITEL provides contact center process design, service support and technology solutions in over 50 countries with over 90 contact centers and across all major industry verticals.

SITEL has experience in providing customer-centric, contact center services for:

• Customer Care
• Sales
• Technical Support
• Receivables Management
• Back-office Services

With more than 20 years as an industry leader, SITEL has developed several best practices that enable our world class services. We provide end-to-end solutions including training, human resources, workforce management, technical process, operational management and data analytics. Our clients know us by our ability to deliver measurable, defined value for their customers.

SITEL and PNC work together in providing industry leading contact center processes to support PNC's current and perspective customers. Value added service is provided by a 24/7 operational platform, multi-channel contact center processes, world-class enabling technology, and a customer-centric service model for PNC’s customers.